faqs

  
REGISTERING FOR THE RACE

PRE RACE / ONSITE RACE REGISTRATION

SWIM


BIKE

     •  I’ve forgotten my bike helmet; can you provide
        me with one?
     •  I don’t have a bike. Can I still participate?
     •  Who can enter the transition area?
     •  Where do I put my bike in the transition area?
     •  What if I do not dismount before entering
        cycle transition?
     •  When should I be checking in my bike
        before the race?
     •  How long can I keep my bike in cycle
        transition after my race is completed?
     •  Am I allowed to run in the transition area?
     •  Do you have any tools that I can borrow?
     •  Is the event run on closed roads? Do I need an
        expensive bike to compete in the triathlon?
        Can I use my mountain bike?
RUN

AFTER THE RACE

TRANSPORTING BIKES

ACCOMMODATION

MISCELLANEOUS


REGISTERING FOR THE RACE


• Where do I register?
 You can register online at www.vietnamtriathlon.com. Contact us if you have difficulty registering at vietnamtriathlon@tribob.com


• How do I register online?
 You have to first create a New User Account with a valid email address. All information and race updates will be emailed to the email address you provide. All personal details input here can be edited and updated for all future races. Once a User Account has been created, you can select a race and make your payments through WorldPay. You can register online at www.vietnamtriathlon.com. Contact us if you have difficulty registering at vietnamtriathlon@tribob.com



• How do I register online?
 You have to first create a New User Account with a valid email address. All information and race updates will be emailed to the email address you provide. All personal details input here can be edited and updated for all future races. Once a User Account has been created, you can select a race and make your payments through WorldPay.


• I’m having problems creating a User Account.
Click on Create New User Account, and complete all compulsory fields.


• I’m having problems logging in to my User Account.
The system remembers you by the email address you provided when creating a user account. Ensure that the same email address and password are used. If you have forgotten your password, click on “Forget Password” and a new password will be sent to your email address.


• How can I make changes to my User Account?
You can access your user account by logging in to www.tribob.com/account/vietnam2008
Input your email address and password to access your account to make changes to your profile or password.


• I am unable to race due to illness/injury. Can I get a refund?
Once the registration form has been processed, there will be no fee refund for the participants who, for whatever reason, eventually do not take part.


• Do I have to qualify to enter the event?
No, as long as you are fit, healthy and capable of completing the event anyone can enter.


• When is the entry deadline?
Registration will be closed once the race reaches maximum capacity or August 8, 2008.


• Can I transfer my entry to another athlete if I choose not to race?
Individual race entries are non-transferable. Any person doing so will be held responsible in case of an accident arising from or provoked by the other person during the race. The Organisers reserve the right to exclude both parties from future events.


• Can I enter on race morning?
There are absolutely NO entries taken on race day! Registration will close once the race reaches maximum capacity or August 8 2008.


AFTER THE RACE

• What do I do with my timing chip when the race is over?
All chips will be collected at the finish line by race staff. Please return your chip to the medical team if you do not start or finish your race.


• What if I accidentally take my timing chip home with me?
Please mail the timing chip to Tribob.com at 40 Saunders Road Singapore 228275.


• Where and when are the medal presentations?
Medals are handed to every finisher at the finish line. A relay finisher will receive a medal for each team member.


• What if I am a winner in one of the categories, and will not be attending the Awards Dinner?
If you have won a trophy in one of the categories, and are not present at the Awards Dinner, your trophy will be mailed to you.


• Where can I find my results?
Official times will be posted at www.vietnamtriathlon.com within 48 hours


• I have a protest/complaint/suggestion.
Please proceed to the race office within one hour after the race.
















































































PRE RACE / ONSITE RACE REGISTRATION

• Is race registration compulsory? What do I need to bring with me to the race registration?
Onsite Race Registration is compulsory. Please bring a copy of your registration and transaction confirmation, and a photo ID (passport or driver’s license) to the race registration counter for verification and collection of your race kit and goodie bag.


• Do I need to collect my race kit in person at registration or can I send somebody to collect it on my behalf?
If you are unable to collect the race kit in person at race registration, you may appoint a representative. The representative must present a photocopy of the participant’s photo ID (passport or driver’s license) to the race registration counter for verification and collection of race kit and goodie bag.


• Is the race briefing compulsory?
Yes the briefing is compulsory to ALL athletes as important information will be included. Missing the briefing leaves you at risk of missing vital information that may not be covered in the race booklet.


• Where do I get my official event T-Shirt?
You will receive your t-shirt at registration in your goodie bag.


• Where do I get my timing chip?
Timing chips are included in the race kit and given out at race registration.


Where do I pin my race number?
You have to wear your race number on the back of your shirt during the cycle section and on the front of your shirt during the run section.


• Where is the transition area?
The transition area is next to the entrance of the Golden Sand Resort.



• Where do I pick up my race number if I don’t have one?
You can pick up your race number at the race registration.


• Can I race with an MP3 or other music player?
At no time during the competition are headphones permitted, as stated in the rules and regulations. Participants wearing such items will be disqualified.


• What are the age restrictions?
Participants racing in the Kid’s distance triathlon must be between 7 and 12 years old on race day to compete in the race.

Participants racing in the Sprint Aquathlon must be 14 years old and above on race day to compete in the race individually or in a relay team.

Participants racing in the Olympic Distance Triathlon individually or in a relay team must be 18 years old and above on race day to compete in the race.


• What is in my race kit?
Your race kit consists of:-
1 x Swim Cap
1 x Timing Chip (to be worn around your left ankle)
2 x Race Bibs (to be worn on the back during the bike leg; and on the front during the run leg)
1 x Bike Tag (to be secured with the provided tie wraps)


SWIM

• What are the wave starts?
We do not have wave starts for this race.


• What are the considerations for a swimmer who gets in trouble during the event?
Swimmers in difficulty shall signal by raising an arm to the escorting boats/canoes for assistance. Once assistance is rendered, the competitor must retire from the competition.


• Are wetsuits permitted?
No, wetsuits are not allowed.


BIKE

• I’ve forgotten my bike helmet; can you provide me with one?
No. Note that you are not allowed to take part without a helmet.


• I don’t have a bike. Can I still participate?
We encourage you to bring your bike or the bike that you have been training on.
If you want to rent a bike in Hoi An, please contact vietnamtriathlon@tribob.com


• Who can enter the transition area?
Only participants are allowed to enter the transition area.


• Where do I put my bike in the transition area?
All racks are labelled according to your number. At the start of the race and when you return from the bike section you must place your bike on your designated space in the transition area.


• What if I do not dismount before entering cycle transition?
You will face disqualification from race officials.


• When should I be checking in my bike before the race?
The transition area opens 1.5 hours before race start.


• How long can I keep my bike in cycle transition after my race is completed?
Please remove your bike as soon as possible after your race.
 


• Am I allowed to run in the transition area?
Yes.


• Do you have any tools that I can borrow?
No, but head over to our onsite bike mechanics and they will be able to assist.


• Is the event run on closed roads?
No, although the course is exceptionally quiet and well marshalled – it is still open to public use. Please adhere to normal road rules.


• Do I need an expensive bike to compete in the triathlon? Can I use my mountain bike?
No you do not need an expensive bike. A mountain bike is fine, just ensure your bike is road worthy condition. Our mechanics will be able to help you out with any last minute woes you may have.


RUN


• Does someone keep track of the number of laps I do?
No, you must count your own laps. However the electronic timing mats will tell us of anyone who has missed any laps out after the race.


MISCELLANEOUS

• Where is the lost and found?
Lost and found items will be taken to Race HQ.


• My results are incorrect or not showing!!
Please contact us at vietnamtriathlon@tribob.com and we will look into your results.


• Who do I contact if I have feedback?
Please email Tribob at vietnamtriathlon@tribob.com if you have any feedback or questions








































































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2008